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Guide for ServiceNow Certified Implementation Specialist - Human Resources

Quiz ServiceNow Certified Implementation Specialist - Human Resources

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/ 10

Quiz

1/10
An HR Admin without the System Admin role can do what? (Choose three.)
Select the answer
3 correct answers
A.
Grant roles to users or groups
B.
Modify the HR Administration > Properties
C.
Reset user passwords
D.
Create HR Criteria
E.
Configure business rules
F.
Add users to groups

Quiz

2/10
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
Select the answer
1 correct answer
A.
The Admin must elevate their role to security_admin to add members to HR groups.
B.
The Admin follows the same process as with any group membership change.
C.
The Admin can no longer add members to HR groups.
D.
The Admin must impersonate an HR Admin to add members to HR groups. Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human- resources/task/t_HRRemoveAdminRole.html

Quiz

3/10
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
Select the answer
4 correct answers
A.
Document Template
B.
Upload File
C.
HR Service Template
D.
User Criteria
E.
HR Template
F.
HR Profiles
G.
HR Criteria Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human- resources/task/t_CreateBulkCases.html

Quiz

4/10
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
Select the answer
1 correct answer
A.
Add the Delegated Developer role to your User record
B.
From the User dropdown in the banner, elevate your role to security_admin
C.
Manually add the security_admin role to your User record
D.
Nothing would need to be done Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human- resources/concept/c_ManageRoles.html

Quiz

5/10
What type of information does the HR Profile contain?
Select the answer
1 correct answer
A.
Personal employee data
B.
Group membership and role information
C.
User login and department information
D.
A user’s password Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human- resources/concept/c_HRProfileRecords.html

Quiz

6/10
How many User Criteria Records may be applied to a single KB or KB Article?
Select the answer
1 correct answer
A.
Only two
B.
Only three
C.
Unlimited
D.
Only one Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924

Quiz

7/10
In the base ServiceNow instance, how are User Criteria used?
Select the answer
1 correct answer
A.
To control which users can access the HR Case application
B.
To control what a user sees in the information and suggested reading widgets
C.
To control read and write access to Knowledge bases and articles
D.
To control which users can access the HR Service Portal Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

Quiz

8/10
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
Select the answer
1 correct answer
A.
Both are required.
B.
Only HR Profile table is required in HR.
C.
Neither are required.
D.
Only the User table is required in HR. Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human- resources/concept/c_CustomizedProfileInformation.html

Quiz

9/10
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
Select the answer
1 correct answer
A.
Matching Rules
B.
Client Rules
C.
ACLs
D.
Escalation Rules Reference: https://docs.servicenow.com/bundle/newyork-customer-service- management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html

Quiz

10/10
What role is required, at a minimum, to view confidential HR Profile data?
Select the answer
1 correct answer
A.
HR Admin [sn_hr_core.admin]
B.
HR Basic [sn_hr_core.basic]
C.
LE Admin [sn_hr_le.admin]
D.
HR Manager [sn_hr_core.manager] Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human- resources/concept/c_HRProfileSecurity.html
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  • Quiz name:ServiceNow Certified Implementation Specialist - Human Resources
  • Total number of questions:44
  • Number of questions for the test:50
  • Pass score:80%

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