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Guide for Salesforce-Salesforce-AI-Specialist

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Quiz

1/10
Salesforce AI Specialist
Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?
Select the answer
1 correct answer
A.
Response accuracy and offensiveness score
B.
Hallucination score and bias score
C.
Masked data and toxicity score

Quiz

2/10
Salesforce-AI-Specialist
What is an AI Specialist able to do when the “Enrich event logs with conversation data" setting in Einstein Copilot is enabled?
Select the answer
1 correct answer
A.
View the user click path that led to each copilot action.
B.
View session data including user input and copilot responses for sessions over the past 7 days.
C.
Generate detailed reports on all Copilot conversations over any time period.

Quiz

3/10
Salesforce AI Model Integration
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?
Select the answer
1 correct answer
A.
Model Builder
B.
App Builder
C.
Copilot Builder

Quiz

4/10
Salesforce AI Prompt Management
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
Select the answer
1 correct answer
A.
The number of tokens generated by the dynamic nature of the prompt template will vary by record.
B.
The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
C.
The number of tokens that can be processed by the LLM varies with total user demand.

Quiz

5/10
Salesforce Data Protection
An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt. Which feature in the Einstein Trust Layer best supports UC’s need?
Select the answer
1 correct answer
A.
Data masking
B.
Dynamic grounding with secure data retrieval
C.
Zero-data retention policy

Quiz

6/10
Salesforce AI Template Troubleshooting
An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?
Select the answer
1 correct answer
A.
The records related to the prompt have not been selected.
B.
The prompt has not been saved and activated.
C.
A merge field has not been inserted in the prompt.

Quiz

7/10
Salesforce AI
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
Select the answer
1 correct answer
A.
Find similar requests and provide actions that need to be executed
B.
Identify the best matching actions and correct order of execution
C.
Determine a user's access and sort actions by priority to be executed

Quiz

8/10
Service AI Grounding
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI-generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding. Which objects should UC select to configure Service AI Grounding?
Select the answer
1 correct answer
A.
Case, Knowledge, and Case Notes
B.
Case and Knowledge
C.
Case, Case Emails, and Knowledge

Quiz

9/10
Prompt Builder
What is the main purpose of Prompt Builder?
Select the answer
1 correct answer
A.
A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
B.
A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work.
C.
A tool within Salesforce offering real-time AI-powered suggestions and guidance to users, improving productivity and decision-making.

Quiz

10/10
AI Email Responses
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in the Knowledge base. Which AI capability should UC use?
Select the answer
1 correct answer
A.
Einstein Email Replies
B.
Einstein Service Replies for Email
C.
Einstein Generative Service Replies for Email
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  • Quiz name:Salesforce-Salesforce-AI-Specialist
  • Total number of questions:461
  • Number of questions for the test:50
  • Pass score:80%

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