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Guide for Field Service Lightning Cloud Consultant

Quiz Field Service Lightning Cloud Consultant

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/ 10

Quiz

1/10
Argument3
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
Select the answer
1 correct answer
A.
Service Objectives and Work Types
B.
Service Objectives and Work Rules
C.
Service Levels and Work Rules
D.
Service Contracts and Service Levels.

Quiz

2/10
Argument4
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
Select the answer
1 correct answer
A.
Create 5 Resources with 20 hours available a week.
B.
Create a Resource with 20 hours available a day.
C.
Create 100 Service Appointments with Contractors as Required Resources.
D.
Create a Capacity-based Resource with 100 hours capacity a week.

Quiz

3/10
Argument0
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
Select the answer
2 correct answers
A.
Reduced Work Orders per Shift.
B.
Reduced Overtime per Work Order.
C.
Reduced Travel Time per Work Order.
D.
Reduced Absences per Employee.

Quiz

4/10
Argument3
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
Select the answer
2 correct answers
A.
Implement Work Types and Skill Assignments.
B.
Implement Assignment Rules and Work Orders.
C.
Assign Skills and Skill Levels to Users.
D.
Assign Skills and Skill Levels to Resources.

Quiz

5/10
Argument4
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
Select the answer
1 correct answer
A.
Drag and drop the Service Appointments to other available Resources and run Optimization.
B.
Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C.
Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D.
Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Quiz

6/10
Argument5
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
Select the answer
1 correct answer
A.
Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B.
Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
C.
Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
D.
Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Quiz

7/10
Argument7
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
Select the answer
1 correct answer
A.
Deliver Service Report, capture signature, update records, sync device.
B.
Capture signature, sync device, update record, deliver Service Report.
C.
Deliver Service Report, update record, sync device, capture signature.
D.
Capture signature, update record, sync device, deliver Service Report.

Quiz

8/10
Argument1
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
Select the answer
2 correct answers
A.
Create Multiple Work Orders Line Items per service.
B.
Select the relevant Work Types for each Resource.
C.
Assign the appropriate Skills to Resources.
D.
Use Work Types with required Skills.

Quiz

9/10
Argument2
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
Select the answer
1 correct answer
A.
Service Territories
B.
Geotracking
C.
Territory Management
D.
Location Management

Quiz

10/10
Argument6
Universal Containers would like to report on the volume of products installed within a specific timeframe. What solution will help meet the customer's requirement?
Select the answer
1 correct answer
A.
Utilize a Work Order related list on Asset.
B.
Utilize a custom "Installation Date" field on Asset.
C.
Utilize Field History Tracking on Asset.
D.
Utilize the standard "Installation Date" field on Asset.
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  • Quiz name:Field Service Lightning Cloud Consultant
  • Total number of questions:110
  • Number of questions for the test:50
  • Pass score:80%

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