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Guide for Certified Community Cloud Consultant

Quiz Certified Community Cloud Consultant

Free Test
/ 10

Quiz

1/10
Argument3
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers. What should the Community Cloud consultant use to personalise content based on the Community member persona? Select one or more of the following:
Select the answer
1 correct answer
A.
Visualforce Pages
B.
Content Management
C.
Custom Lightning Components
D.
Audience Targeting

Quiz

2/10
Argument1
Universal Containers is launching a Community to drive their channel sales. The requirements are as follows: * Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users. * Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
Select the answer
2 correct answers
A.
Integrate the Back-Office Legacy System using custom code development.
B.
Integrate the pricing and quoting tool by configuring external users to make it available in the Community
C.
Integrate the Back-Office Legacy System using Salesforce Connect
D.
Integrate the pricing and quoting tool by creating custom code to make it available in the Community

Quiz

3/10
Argument2
Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?
Select the answer
1 correct answer
A.
Leverage the Account team to grant affiliates access to the Account.
B.
Use Apex without sharing to control affiliates' access to the Account.
C.
Create a public group for affiliates and grant Account access using sharing rules.
D.
Add a Sharing Set on the Account associated to the Affiliate profile.

Quiz

4/10
Argument0
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners. How should the Salesforce Administrator meet this requirement? Select one or more of the following: Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners. How should the Salesforce Administrator meet this requirement? Select one or more of the following:
Select the answer
1 correct answer
A.
Turn off Portal User Visibility under Sharing Settings
B.
Enable super user access for each partners community role
C.
Update the internal user record to private under sharing settings
D.
Uncheck community user visibility under sharing settings

Quiz

5/10
Argument3
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers
Select the answer
3 correct answers
A.
Select a Customer user record and select the Login option.
B.
Choose Login to the Community as a user from the contact record in Salesforce.
C.
Select the Community from the App Launcher as an internal user.
D.
Log in as a customer to the Community with a Test customer login.
E.
Preview the Community as a specific Community user in the preview mode of the Community builder.

Quiz

6/10
Argument1
Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met: - Use the Standard Component on the home page. - Logged-in users should be able to see their rank. - Show the top five Community users in the leaderboard. Which three steps should a Salesforce Admin take to fulfill these requirements? Choose 3 answers.
Select the answer
3 correct answers
A.
Select the Show User Rank checkbox for the component in the property editor.
B.
Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.
C.
Set the number of users to 5 in the property editor for the component.
D.
Drag the Reputation Leaderboard Component to the Community page in Community Management.
E.
Drag the Reputation Leaderboard Component to the Community page in Site.com.

Quiz

7/10
Argument2
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?
Select the answer
1 correct answer
A.
Use the Case object with full layout, return five records, and use the "My Cases" list view.
B.
Use the Case object, return five records, use the "My Cases" list view, and disable public access.
C.
Use the "My Cases' list view with compact layout, return five records, and disable public access.
D.
Use the Case object with compact layout, retum five records, and use the *My Cases" list view.

Quiz

8/10
Argument0
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
Select the answer
1 correct answer
A.
Partner Relationship Manager and Sales Managers
B.
Executives and the Partner Relationship Manager
C.
Partner Relationship Manager and Marketing Managers
D.
Sales Team, Marketing Team, Service Team and Executives
E.
#AskForce on Twitter and the Success Community

Quiz

9/10
Argument3
Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements: - Support encryption at rest - Show decrypted data in the UX (user experience) to users with permissions - Encrypt all Community data How should the Salesforce Administrator fulfil this requirement? Select one or more of the following:
Select the answer
1 correct answer
A.
Install a third-party app from AppExchange to encrypt the data at rest
B.
Leverage Salesforce Shield to encrypt and decrypt all data at rest
C.
Encrypt data in portals, but not in Communities
D.
Create encrypted fields for Community data

Quiz

10/10
Argument1
Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?
Select the answer
1 correct answer
A.
Create a page layout for leads and assign it to those profiles that have access to the Community
B.
Create a Detail page for invoices and add the page as a Navigation Menu item
C.
Add Opportunities as a Salesforce Object in the Navigation Menu
D.
Create a Visualforce page for Opportunities and add the page as a Navigation Menu item
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Info quiz:

  • Quiz name:Certified Community Cloud Consultant
  • Total number of questions:284
  • Number of questions for the test:50
  • Pass score:80%

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