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Quiz
Question 1/101/10
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools.
The Sales team can only access their application from the office, the Marketing team has to manually
import leads coming from the website into their campaign tool, and the Support team lacks a
communication history repository between email, social networks, and calls. The website was
developed by the IT team, and the Legal team is responsible for the Consent Management Platform
used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with
the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
Select multiple answer: (Choose 3)Select the answer
3 correct answers
A.
Identify the high-level workload capacity and planning of the IT and Legal teams.
B.
Prioritize the transformation of activities involving the least development.
C.
Create project plans for each of the projects that will be on the roadmap.
D.
Prioritize the transformation of activities related to customers' interactions.
E.
Explain how the program contributes to the business's goals.
Right Answer: A, C, E
Quiz
Question 2/102/10
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and
Experience Cloud. As part of UC's support process, service agents often need to search across an
external ERP that hosts the order information of its customers. They would like to see their ERP data
in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
Select the answer:Select the answer
1 correct answer
A.
Salesforce Connect
B.
SOAP API
C.
Change Data Capture
D.
Bulk Rest API
Right Answer: D
Quiz
Question 3/103/10
Universal Containers (UC) has acquired four companies and is looking to manage revenue across all
mergers' territories seamlessly. UC wants to drive major business decision and selling strategies
based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A
sales user can be part of multiple territories and is usually working on multiple opportunities at a
time.
Which technical consideration should a Solution Architect make when designing collaborative
forecasting?
Select the answer:Select the answer
1 correct answer
A.
Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in
the model.
B.
If the sales user has many territories assigned to them, it can impact the performance of the
forecast.
C.
Important details should be tracked at the opportunity line level.
D.
Forecast category names can be customized by submitting a Salesforce Support case.
Right Answer: D
Quiz
Question 4/104/10
Towards the end of the discovery phase, the sales manager and subject matter experts raise a
request to get hands-on experience with the solution as soon as possible. They want to ensure the
requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how
that request may affect the schedule.
Which method should a Solution Architect consider in this scenario to validate the requirements
during the build sprint without impacting the project timelines?
Select the answer:Select the answer
1 correct answer
A.
Ensure the project sponsor reviews and signs off on the Functional Specification Document as an
acknowledgment that what was built aligns with the original requirements.
B.
Run a User Acceptance Testing discovery session, based on the Functional Specification Document,
to ensure the testing script meets the end users' needs.
C.
Give every end user the Functional Specification Document as their training materials and test
them on the contents.
D.
Give the end users access to a sandbox environment and a testing script for each of the user
stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
Right Answer: A
Quiz
Question 5/105/10
Universal Containers (UC) is about to complete the first phase of its digital transformation with its
new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud,
Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and
focusing on a purely Agile methodology for working on new releases. UC wants to understand some
of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to
production work within its release schedule and there are no delays in future releases?
Choose 2 answers
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Fix the scope of the sprint during release planning regardless of how long it takes.
B.
Create a regular sprint cadence across the different teams to demonstrate new functionality.
C.
Use the last sprint of the release to stabilize it and eliminate identified issues.
D.
Utilize the last sprint to include functionality that was missed from previous sprints.
Right Answer: B, D
Quiz
Question 6/106/10
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and
is interested in offering self-service capability to its customers via an Experience Cloud site. Most
products that UC offers are relatively simple, but some are complex and need to be configured and
reviewed by a sales representative before an order can be officially placed. The CIO is concerned
about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products
with
Add complex product configurations in a follow-up phase.
B.
Implement Salesforce CPQ internally first, then build "product configurator" functionality in a
custom Experience Cloud site in a follow-up phase.
C.
Implement a templated self-service Experience Cloud site to show product information, add a
"Request a Quote" component, and recommend B2B Commerce implementation in a follow-up
phase.
D.
Implement a custom Experience Cloud site with "product configurator" functionality first, then
add headless commerce functionality in a follow-up phase.
Right Answer: A, D
Quiz
Question 7/107/10
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The
implementation was completed 5+ years ago, and Service Cloud users are now expressing
dissatisfaction with system performance. A custom Visualforce page was developed to show relevant
data to Experience Cloud users. The same page is used by the Support team but displays more
information based on their profile. UC has a small internal Support team for Salesforce that
periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the
future?
Select the answer:Select the answer
1 correct answer
A.
Assess the level of technical debt and test new features with the Product team in a Developer
sandbox.
B.
Assess the level of technical debt and test new features in a sandbox before enabling in
production.
C.
Assess the level of data quality and test new features with a pilot before enabling for all users.
D.
Assess the level of data quality and test new features with a subset of users in production before
enabling all users.
Right Answer: C
Quiz
Question 8/108/10
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its
business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each
time a customer leaves the site without finalizing their purchase. The number of leads created is
increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products
to customers while reducing the Sales team's workload. Sales representatives should only call back
customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs'
Choose 3 answers
Select multiple answer: (Choose 3)Select the answer
3 correct answers
A.
Create an opportunity when a customer clicks a cross-sell or upsell email link.
B.
Send automated emails in Sales Cloud with discounted offers to customers who abandoned their
cart.
C.
Set up lead nurturing with Marketing Cloud and automate emails through journeys.
D.
Stop creating leads in Sales Cloud for abandoned carts.
D. Put all leads from the abandoned carts in a queue.
Right Answer: A, B, C
Quiz
Question 9/109/10
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some
concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports
to all of the VPs. There are also questions about the ideal license given to the CEO who provides
executive oversight and reviews the Executive Dashboard at the end of each accounting period.
There are some restrictions on budget spend for overall licenses, and the user base is forecasted to
continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final
acceptance?
Choose 2 answers
Select multiple answer: (Choose 2)Select the answer
2 correct answers
A.
The CEO should have a Platform Plus license given that the role is a consumer of information and
should be at the top of the Role Hierarchy.
B.
The CEO should have a Sales Cloud license given that the role is a processor of information and
should be at the top of the Role Hierarchy.
C.
The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put
in place for the executive assistant given the need to have access to the data of all of the VPs being
supported.
D.
Given that the executive assistant will need access to the data for all of the VPs being supported,
the assistant should be placed higher up in the Role Hierarchy than the VPs.
Right Answer: B, D
Quiz
Question 10/1010/10
Refer to the images below:
As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement
a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain
UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and
then on a much larger scale on a monthly basis, which could result in a large amount of records that
need to be updated in Salesforce.
Which strategy should the Solution Architect choose to handle this scenario?
Select the answer:Select the answer
1 correct answer
A.
Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a
REST call to the external service
B.
Option 6, utilizing Process Builder and Platform Events to communicate with the external services
Subscriber Listener
C.
Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a
call utilizing the Streaming API
D.
Option D, utilizing an external ETL tool to batch load the records into Salesforce
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Quiz name:Salesforce-B2C-Solution-Architect
Total number of questions:112
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As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement
a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain
UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and
then on a much larger scale on a monthly basis, which could result in a large amount of records that
need to be updated in Salesforce.
Which strategy should the Solution Architect choose to handle this scenario?