20:00

PDF|

Guide for Salesforce Certified Agentforce Specialist

Quiz Salesforce Certified Agentforce Specialist

Free Test
/ 10

Quiz

1/10
Customization and Automation in Salesforce
Which automation tool in Salesforce allows for building complex business processes without writing code and is best suited for record-triggered updates?
Select the answer
1 correct answer
A.
Workflow Rules
B.
Process Builder
C.
Approval Processes
D.
Apex Triggers

Quiz

2/10
Agent Setup and Configuration
In Salesforce Agentforce-Specialist, which feature is essential for effectively managing the routing of incoming cases to the appropriate agents during setup?
Select the answer
1 correct answer
A.
Role hierarchy configuration
B.
Queue management with case assignment rules
C.
Custom object configuration
D.
Record type distribution

Quiz

3/10
Agent Productivity Tools and Features
Which Salesforce productivity tool allows agents to quickly insert predefined responses into emails and chats, thereby reducing response times?
Select the answer
1 correct answer
A.
Quick Text
B.
Macros
C.
Flow Builder
D.
Omni-Channel

Quiz

4/10
Real-Time Data Processing and Analytics
In Salesforce, which mechanism is best suited for real-time data processing by immediately making event data available to subscribers?
Select the answer
1 correct answer
A.
Scheduled Apex jobs
B.
Platform Events
C.
Batch Apex
D.
Standard REST API calls

Quiz

5/10
Salesforce Agentforce Architecture and Design
Which component of Salesforce Agentforce Architecture is designed to manage the integration with external data sources in near-real time?
Select the answer
1 correct answer
A.
Heroku Connect
B.
MuleSoft Anypoint Platform
C.
Salesforce Connect
D.
Platform Events

Quiz

6/10
Service Cloud Integration
What is a primary benefit of integrating external systems with Service Cloud?
Select the answer
1 correct answer
A.
Enhanced customer data visibility
B.
Improved user interface customization
C.
Reduced licensing costs
D.
Faster email processing

Quiz

7/10
Reporting and Performance Metrics
Which report format in Salesforce is best suited for showing summary data grouped by rows?
Select the answer
1 correct answer
A.
Tabular
B.
Summary
C.
Matrix
D.
Joined

Quiz

8/10
Workforce Management and Optimization
What is workforce management in the context of Salesforce Agentforce?
Select the answer
1 correct answer
A.
It is a process to optimize agent scheduling and resource allocation
B.
It is a system for tracking customer leads
C.
It is a module focused solely on financial reporting
D.
It is a feature for automating email campaigns

Quiz

9/10
Troubleshooting and Support Procedures
What is the first step in troubleshooting a reported issue in Salesforce?
Select the answer
1 correct answer
A.
Gather and verify user information.
B.
Immediately escalate the issue.
C.
Reproduce the problem without additional details.
D.
Reset user settings right away.

Quiz

10/10
Omni-Channel Routing and Strategies
What is Omni-Channel routing in Salesforce and how does it optimize workload distribution?
Select the answer
1 correct answer
A.
It automates marketing campaigns
B.
It assigns work items to the most available and qualified agents
C.
It is a tool for data visualization
D.
It manages lead generation exclusively
Looking for more questions?Buy now

Salesforce Certified Agentforce Specialist Practice test unlocks all online simulator questions

Thank you for choosing the free version of the Salesforce Certified Agentforce Specialist practice test! Further deepen your knowledge on Salesforce Simulator; by unlocking the full version of our Salesforce Certified Agentforce Specialist Simulator you will be able to take tests with over 529 constantly updated questions and easily pass your exam. 98% of people pass the exam in the first attempt after preparing with our 529 questions.

BUY NOW

What to expect from our Salesforce Certified Agentforce Specialist practice tests and how to prepare for any exam?

The Salesforce Certified Agentforce Specialist Simulator Practice Tests are part of the Salesforce Database and are the best way to prepare for any Salesforce Certified Agentforce Specialist exam. The Salesforce Certified Agentforce Specialist practice tests consist of 529 questions and are written by experts to help you and prepare you to pass the exam on the first attempt. The Salesforce Certified Agentforce Specialist database includes questions from previous and other exams, which means you will be able to practice simulating past and future questions. Preparation with Salesforce Certified Agentforce Specialist Simulator will also give you an idea of the time it will take to complete each section of the Salesforce Certified Agentforce Specialist practice test . It is important to note that the Salesforce Certified Agentforce Specialist Simulator does not replace the classic Salesforce Certified Agentforce Specialist study guides; however, the Simulator provides valuable insights into what to expect and how much work needs to be done to prepare for the Salesforce Certified Agentforce Specialist exam.

BUY NOW

Salesforce Certified Agentforce Specialist Practice test therefore represents an excellent tool to prepare for the actual exam together with our Salesforce practice test . Our Salesforce Certified Agentforce Specialist Simulator will help you assess your level of preparation and understand your strengths and weaknesses. Below you can read all the quizzes you will find in our Salesforce Certified Agentforce Specialist Simulator and how our unique Salesforce Certified Agentforce Specialist Database made up of real questions:

Info quiz:

  • Quiz name:Salesforce Certified Agentforce Specialist
  • Total number of questions:529
  • Number of questions for the test:50
  • Pass score:80%

You can prepare for the Salesforce Certified Agentforce Specialist exams with our mobile app. It is very easy to use and even works offline in case of network failure, with all the functions you need to study and practice with our Salesforce Certified Agentforce Specialist Simulator.

Use our Mobile App, available for both Android and iOS devices, with our Salesforce Certified Agentforce Specialist Simulator . You can use it anywhere and always remember that our mobile app is free and available on all stores.

Our Mobile App contains all Salesforce Certified Agentforce Specialist practice tests which consist of 529 questions and also provide study material to pass the final Salesforce Certified Agentforce Specialist exam with guaranteed success. Our Salesforce Certified Agentforce Specialist database contain hundreds of questions and Salesforce Tests related to Salesforce Certified Agentforce Specialist Exam. This way you can practice anywhere you want, even offline without the internet.

BUY NOW