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Guide for Genesys Cloud Certified Professional - Implementation

Quiz Genesys Cloud Certified Professional - Implementation

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/ 10

Quiz

1/10
What type of trunk would you configure to connect to AudioCodes phones?
Select the answer
1 correct answer
A.
WebRTC phone trunk
B.
Phone trunk
C.
External trunk
D.
Network interface trunk

Quiz

2/10
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Select the answer
1 correct answer
A.
Genesys Cloud 1
B.
Genesys Cloud 2
C.
Genesys Cloud 3
D.
Genesys Cloud 4

Quiz

3/10
Where can you find people in your organization and add external contacts to the organization?
Select the answer
1 correct answer
A.
Documents
B.
Activity
C.
Directory
D.
Location

Quiz

4/10
How many categories of routing are there in a Call Route under the Call Routing page?
Select the answer
1 correct answer
A.
5
B.
4
C.
3
D.
2

Quiz

5/10
You can add more than one outbound route to the contact center.
Select the answer
1 correct answer
A.
True
B.
False

Quiz

6/10
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
Select the answer
1 correct answer
A.
Availability
B.
SIP Access Control
C.
Outbound
D.
Calling

Quiz

7/10
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
Select the answer
1 correct answer
A.
Gateway
B.
SIP
C.
Outbound Proxy
D.
WebRTC

Quiz

8/10
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
Select the answer
1 correct answer
A.
Admin > Account Settings > Organization Settings
B.
Admin > Account Settings > Organization
C.
Admin > Account Settings > Organization Settings > Settings

Quiz

9/10
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
Select the answer
1 correct answer
A.
Other participants must also click on the Open video call icon.
B.
All participants must click on the Join button in the video chat view.
C.
All participants, except the initiator, must click on the Join button in the chat view.
D.
Participants automatically placed in the video chat when clicking on the chat room.

Quiz

10/10
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
Select the answer
1 correct answer
A.
Workspaces
B.
People
C.
Queues
D.
Groups
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Info quiz:

  • Quiz name:Genesys Cloud Certified Professional - Implementation
  • Total number of questions:50
  • Number of questions for the test:50
  • Pass score:80%

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