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Guide for Cisco Customer Success Manager

Quiz Cisco Customer Success Manager

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Quiz

1/10
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
Select the answer
1 correct answer
A.
It provides the opportunity to address any changes in the customer’s experience or actions around the solution
B.
It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
C.
Understanding your customer’s health directly enables renewals
D.
It gives the customer valuable insight so they can automatically renew critical on time

Quiz

2/10
What are two barriers of adoption in an organization? (Choose two.)
Select the answer
2 correct answers
A.
new product sales motion
B.
lack of knowledge on solution
C.
organizational announcements
D.
implementation issues
E.
hiring practices

Quiz

3/10
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
Select the answer
1 correct answer
A.
Document the session, stakeholder interests, and metrics for leadership
B.
Create a success plan to be reviewed with the customer at the next review meeting
C.
Provide technical configuration for development
D.
Discuss new opportunities and new products to purchase

Quiz

4/10
Which list of components of a Customer Success Quarterly Success Review is common?
Select the answer
1 correct answer
A.
results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
B.
results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
C.
results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
D.
results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

Quiz

5/10
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Select the answer
1 correct answer
A.
KPI that will be improved by the new product solution
B.
current existing products that are being displaced by the solution
C.
current configuration guide of the product solution
D.
product use case that will achieve the desired outcome

Quiz

6/10
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
Select the answer
2 correct answers
A.
No action is necessary as long as the health index is green
B.
Observe the online image of the customer
C.
Review and update the success plan for ongoing activities
D.
Manage the service issues and escalations
E.
Join the sales and marketing strategy meetings

Quiz

7/10
Which of these is included in a success plan?
Select the answer
1 correct answer
A.
confidential customer information
B.
customer business outcomes
C.
customer HR processes
D.
services cost

Quiz

8/10
Which definition of customer success is true?
Select the answer
1 correct answer
A.
It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
B.
It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
C.
It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
D.
It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

Quiz

9/10
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)
Select the answer
2 correct answers
A.
sustainability
B.
credibility
C.
time to market
D.
business growth
E.
cost efficiency

Quiz

10/10
You notice a decline over time in your customer’s usage of your product. Which action do you consider?
Select the answer
1 correct answer
A.
Tell the customer a new solution will soon be available
B.
Carefully tell the customer to get more people to use your product
C.
Re-assess the customer’s business process and outline the capability of the solution
D.
Show the customer a comparison of the solution versus the competition
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Info quiz:

  • Quiz name:Cisco Customer Success Manager
  • Total number of questions:90
  • Number of questions for the test:50
  • Pass score:80%

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