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Guide for Administering Cisco Contact Center Enterprise

Quiz Administering Cisco Contact Center Enterprise

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/ 10

Quiz

1/10
Which tool can be used to monitor Cisco Unified Communications Manager statistics?
Select the answer
1 correct answer
A.
Real-Time Monitoring Tool
B.
Cisco Unified Contact Center Domain Manager
C.
Performance Monitor
D.
Operations Console

Quiz

2/10
Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?
Select the answer
1 correct answer
A.
user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type
B.
user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale
C.
user.ToExtVXML, user. app_media_lib, user.input_type
D.
user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type
E.
user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

Quiz

3/10
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
Select the answer
1 correct answer
A.
show replication status
B.
show dbreplication status
C.
utils dbreplication status
D.
utils replication status

Quiz

4/10
Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?
Select the answer
1 correct answer
A.
agent device, network VRU, ringtone, error
B.
agent device, CUCM VRU, ringtone, survivability
C.
agent device, network VRU, ringtone, survivability
D.
ICM dialed number plan, network VRU, ringtone, error
E.
ICM dialed number, network VRU, ring back, error

Quiz

5/10
With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)
Select the answer
2 correct answers
A.
To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
B.
To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
C.
To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
D.
To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
E.
To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Quiz

6/10
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
Select the answer
3 correct answers
A.
Configure default labels for each dialed number using the Configuration Manager.
B.
Configure default labels for each skill group using the Configuration Manager.
C.
Test your scripts to ensure that all routing logic is correct
D.
In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions
E.
Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

Quiz

7/10
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
Select the answer
1 correct answer
A.
Cisco Unified ICM call router and peripheral gateway
B.
administrative workstation and HDS-DDS
C.
Cisco Unified ICM call router and logger
D.
Cisco Unified ICM call router and administrative workstation

Quiz

8/10
Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?
Select the answer
1 correct answer
A.
Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
B.
Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
C.
Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
D.
Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1

Quiz

9/10
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)
Select the answer
3 correct answers
A.
ICM Organizational Unit
B.
ICM User Group policy
C.
ICM facility
D.
ICM Security policy
E.
ICM instance

Quiz

10/10
Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
Select the answer
1 correct answer
A.
Cisco Unified Customer Voice Portal to route calls to "mediaserver"
B.
mapping an IP address to hostname on VXML gateway
C.
no default "mediaserver" in Cisco Unified CVP configuration
D.
mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
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Info quiz:

  • Quiz name:Administering Cisco Contact Center Enterprise
  • Total number of questions:65
  • Number of questions for the test:50
  • Pass score:80%

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