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Guide for ASQ Manager of Quality/Organizational Excellence

Quiz ASQ Manager of Quality/Organizational Excellence

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/ 10

Quiz

1/10
The decision-making authority delegated to lower management levels depends on:

?I: The situation

II. The extent of centralization or decentralization
III. Which people in the organization have the best information
VII. The complexity of the environment in which the organization
functions
Select the answer
1 correct answer
A.
The situation

II. The extent of centralization or decentralization
III. Which people in the organization have the best information
VII. The complexity of the environment in which the organization
functions

Answr 5:
B.
The situation
II. The extent of centralization or decentralization
III. Which people in the organization have the best information
VII. The complexity of the environment in which the organization
functions
C.
I and III
D.
II and IV
E.
I, II, and IV
F.
I, II, III, and IV

Quiz

2/10
Organizational culture is comprised of:
Select the answer
1 correct answer
A.
Organization policy
B.
Strategic plans
C.
Values, norms, and assumptions shared by the organization members
D.
Core competency of the organization

Quiz

3/10
A leader derives her or his leadership role from:
Select the answer
1 correct answer
A.
Her or his experience and training
B.
Acceptance of her or his direction by the followers
C.
Top management
D.
Acceptance by the external customers and the public

Quiz

4/10
Situational leadership is applicable when:

?I: One approach does not meet every situation

II. A new person on the job requires a lot of direction

III. A new process has been introduced
IV. The performer has mastered the task assigned
Select the answer
1 correct answer
A.
One approach does not meet every situation

II. A new person on the job requires a lot of direction

III. A new process has been introduced
IV. The performer has mastered the task assigned

Answr 5:
B.
One approach does not meet every situation
II. A new person on the job requires a lot of direction
III. A new process has been introduced
IV. The performer has mastered the task assigned
C.
II and III only
D.
IV only
E.
I, II, III, and IV
F.
III only

Quiz

5/10
Which of the following is not usually a role of a manager?
Select the answer
1 correct answer
A.
Selects people to fill job vacancies
B.
Mentors a potential candidate for management
C.
Determines the legality of a supplier–partnership agreement
D.
Organizes the work to be done

Quiz

6/10
The most effective approach for initiating a breakthrough process reengineering effort would be to:
Select the answer
1 correct answer
A.
Hire an external consultant to direct the planning and implementation of the process change
B.
Form a cross-functional project team to carry out the process change
C.
Appoint a change agent/sponsor, select a project manager, develop a preliminary plan (including
feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan
project details, obtain approval, and implement project. Retain an experienced external consultant as
an advisor on issues where internal expertise may be lacking.
D.
Create an awareness of the need for change and communicate a vision of what the change will
accomplish

Quiz

7/10
An important benefit of using an internal change agent versus an external change agent is to:
Select the answer
1 correct answer
A.
Guarantee reduction of the cycle time for quality improvement because the internal change agent
already knows what needs to be done and how to do it.
B.
Set more goals for improvement because the internal change agent has a greater interest in the
outcome.
C.
Gain greater support for change from a respected leader who understands the company’s key
business factors and the need for change.
D.
Better protect the needs of all stakeholders by providing feedback to top management that is
nonthreatening and more objective.

Quiz

8/10
Studies in the healthcare field have identified stethoscopes as one major cause of patient infections.
To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and
after using with each patient. What approach would be best to ensure that this happens?
Select the answer
1 correct answer
A.
Provide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms,
labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used.
Praise or reprimand will be given based on audit findings.
B.
Same as A above except each wrapper includes a coupon for entering a weekly drawing for a prize
of one’s choice, and no audit will be conducted.
C.
Same as A above, except wrappers are saved and turned in to supervisor/ department head at end
of each shift and no audit will be conducted. Cooperating professionals will receive positive
reinforcement for taking action, regardless of number of wrappers submitted.
D.
Professionals working in each unit will be allowed to design their own unit’s nonmonetary
incentive/reminder for participating in the stethoscope sterilization initiative.

Quiz

9/10
Which of the following is not a type of organizational structure?
Select the answer
1 correct answer
A.
Strategic
B.
Process
C.
Collateral
D.
Matrix

Quiz

10/10
Which of the following are ways to promote quality and teamwork in organizations?

?I: Reducing hierarchies

II. Creating steering committees
III. Recognizing internal customers
IV. Structuring the organization into teams
Select the answer
1 correct answer
A.
Reducing hierarchies

II. Creating steering committees
III. Recognizing internal customers
IV. Structuring the organization into teams

Answr 5:
B.
Reducing hierarchies
II. Creating steering committees
III. Recognizing internal customers
IV. Structuring the organization into teams
C.
I and III only
D.
II and IV only
E.
I, II, and III only
F.
I, II, III, and IV
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  • Quiz name:ASQ Manager of Quality/Organizational Excellence
  • Total number of questions:173
  • Number of questions for the test:50
  • Pass score:80%

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